Unified Communications and Collaboration (UC&C) solutions promise a revolution in workplace communication and collaboration. By integrating various communication tools like voice, video, messaging, and file sharing into a single platform, UC&C empowers businesses to:
- Boost team productivity: Streamline workflows and facilitate efficient collaboration across departments and locations.
- Enhance customer experience: Provide seamless communication channels for improved customer service and engagement.
- Reduce operational costs: Consolidate communication tools and minimize infrastructure expenses.
Learn more about the unified communications and collaboration solutions yourselves
However, reaping the full benefits of UC&C requires more than just purchasing the technology.
The Power of Professional Services
While UC&C offers tremendous potential, a successful implementation hinges on technical expertise. Mitel Professional Services are designed to bridge this gap and ensure a smooth, efficient transition to your new UC&C environment.
Whether you’re a new UC&C user or looking to expand your existing Mitel voice solution, Mitel Professional Services offers a comprehensive suite of services to cater to your specific needs.
Mitel Standard Implementation Services:
- Solid Foundation: Mitel Standard Services form the bedrock of your UC&C implementation journey.
- Tailored Design & Build: Our experts meticulously gather your technical requirements and design a custom UC&C solution that seamlessly integrates with your existing infrastructure.
- Seamless Launch: We provide comprehensive support throughout the implementation process, from installation and configuration to user training and launch.
Key Features of Standard Services:
- In-depth Requirements Gathering: We thoroughly understand your technical needs to ensure a perfectly tailored solution.
- System Design & Database Configuration: Our team designs your UC&C system’s database, encompassing users, features, and communication environment.
- Project Management & Execution: We meticulously plan and manage the entire implementation, ensuring a smooth and efficient rollout.
- Software Installation & Programming: Our experts handle software installation and configuration, whether on a virtual machine or physical server.
- Phone Deployment & Admin Training: We ensure seamless phone deployment and provide comprehensive training for your system administrators.
- Cutover Support: We offer ongoing support during the crucial production cutover phase.
Mitel Advanced Implementation Services:
For complex UC&C deployments with:
- Regional or International Networking: Extending your UC&C solution across vast geographical regions.
- Advanced Feature Integration: Utilizing advanced collaboration features for enhanced functionality.
- Third-Party System Integrations: Integrating your UC&C platform with existing third-party applications.
- Phased Rollouts: Implementing your UC&C solution in stages for a controlled and successful rollout.
- Legacy Migrations: Transitioning from older platforms or migrating existing Mitel solutions to supported releases.
Mitel Advanced Services provides the expertise and guidance to navigate these complex scenarios.
Key Features of Advanced Services:
- Deep Discovery & Solution Planning: Our experts conduct a comprehensive assessment of your IP communications environment to develop an optimal solution plan.
- Low-Risk Implementation Design: We create detailed project phase designs with clear guidelines for a low-risk implementation process.
- Onsite Project Management: Dedicated project managers ensure a successful kickoff, navigate challenges and guide the project to a successful closeout.
- Database Migrations: Our team facilitates seamless database migrations for smooth infrastructure and network transformations.
- Onsite Cutover Engineers: For complex cutovers, we provide onsite engineering support to ensure a smooth transition.
Mitel Professional Services: Your Trusted Partner for UC&C Success
Mitel Professional Services offered through authorized Mitel partners like Casper Technologies, empower you to achieve your UC&C goals with minimal risk and the confidence to leverage advanced features effectively.
Contact Casper Technologies today to discuss your UC&C needs and explore a customized solution with Mitel Professional Services.